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Palm Springs Twenty-Nine Palms Rancho Mirage

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Refund Policy

Clear & Fair Refund Policies

We believe in transparent billing practices. Our refund policy is designed to be fair to both patients and our practice while ensuring high-quality mental health care.

Contact Billing Call: 760-760-5675

Refund Policy by Service Type

Our refund policies vary by service type to ensure fairness and clarity for all patients.

Initial Consultation

  • Full refund if cancelled 24+ hours before appointment
  • 50% refund if cancelled within 24 hours
  • No refund for no-shows or same-day cancellations
  • Refunds processed within 3-5 business days

TMS Treatment Series

  • Refund available before treatment series begins
  • Prorated refund for unused sessions after treatment starts
  • Medical necessity cancellations eligible for full refund
  • Insurance-covered treatments follow insurance refund policies

Brain Mapping Services

  • Full refund if cancelled 48+ hours before appointment
  • No refund after mapping session is completed
  • Technical issues resulting in incomplete mapping eligible for refund
  • Refunds processed to original payment method

Emergency Situations

  • Medical emergencies eligible for full refund
  • Family emergencies considered case-by-case
  • Documentation may be required for emergency refunds
  • Emergency refunds processed within 24 hours when approved

How to Request a Refund

Our refund request process is straightforward and designed to resolve your concerns quickly and fairly.

1

Submit Request

Contact our billing department via phone or email with your refund request and relevant details.

2

Review Process

Our team reviews your request against our policy guidelines within 1-2 business days.

3

Approval Notification

You'll receive email confirmation with refund approval and processing timeline.

4

Refund Processing

Approved refunds are processed to your original payment method within 3-5 business days.

Important Information

Patient Rights

  • • Right to receive detailed billing information
  • • Right to dispute charges within 30 days
  • • Right to payment plan options for financial hardship
  • • Right to appeal refund decisions

Special Circumstances

  • • Insurance claim denials may affect refund eligibility
  • • Third-party payment refunds may take longer to process
  • • Medical emergencies documented by physician eligible for exception
  • • Military deployment eligible for special consideration

Need Help with a Refund?

Our billing department is here to assist you with any refund questions or requests.

Call Billing: 760-760-5675 Email: [email protected]

Billing department hours: Monday - Friday, 8:00 AM - 5:00 PM PST

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